Dedicated support channel with phone and chat support
*These prices does not include Govt. fees and taxes.
Frequently asked questions
🚀 Switching & Migration
Will switching to Loop affect our current subscribers?
No - your subscribers won't notice any change. We've migrated 8-figure brands like OSEA, DLG (140k+ subscribers), and GoodProtein with zero customer disruption. Your subscribers keep their existing plans, billing info, and order schedules exactly as they are.
How long does migration take?
Typically 2 weeks. We've built a proven migration process handling complex subscription businesses. Our team manages everything: data transfer, testing, and launch. Notable migrations: DLG (140k subscribers) in 2 weeks, OSEA in 10 days.
What's involved in the migration process?
1. Initial assessment (1 day) 2. Data transfer & validation (3-4 days) 3. Theme integration (3-4 days) 4. Testing phase (2-3 days) 5. Launch preparation & go-live (1-2 days) Our team handles everything while you focus on your business.
🛠 Features & Support
How does your support compare to other platforms?
You get instant access from day one: - Dedicated Slack channel with your team - Direct line to your Customer Success Manager - Average response time under 30 minutes - 24/7 critical issue support No more waiting days for email responses or dealing with generic support tickets.
What features make Loop different?
Three key areas where merchants see immediate impact: 1. Revenue Recovery: Smart dunning and churn prevention tools recover 15-20% more failed payments 2. Customer Experience: Fully customizable customer portal, instant order modifications 3. Operations: One-click actions, bulk operations, automated workflows
Can we customize Loop to match our brand?
Yes, completely. Everything's customizable: - Customer portal design - Email notifications - Checkout experience - Subscriber dashboard We help implement your brand guidelines across all touchpoints.
💰 Pricing & Value
How do you offer lower fees than other platforms?
We run a lean operation and have optimized our infrastructure. This lets us offer 0.75% + 0¢ per transaction vs the industry standard 1% + 19¢. For a $1M ARR business, this typically means $40,000+ in annual savings.
Are there any hidden fees or extra charges?
No. Our pricing is completely transparent: - No setup fees - No migration fees - No support fees - No feature gate fees
What happens as we scale?
Your rates stay the same - no surprises. For high-volume merchants (>25M Subscription GMV), we offer custom enterprise pricing. Companies like DLG and OSEA started on our standard rates and scaled to millions in subscription revenue.
⚙️ Security & Technical
How do you handle payment data security?
We're PCI Level 1 compliant and use industry-standard encryption. All sensitive data is securely transferred during migration. We integrate directly with your existing payment processor (Stripe, Shopify Payments, etc.).
What integrations do you support?
We work with all major: - Payment processors (Stripe, Shopify Payments, PayPal) - Email platforms (Klaviyo, Mailchimp) - Analytics tools (Google Analytics, Segment) - Customer support platforms (Gorgias, Zendesk) Custom integrations available for Enterprise plans.
Do you have an API?
Yes, we offer a fully documented REST API that lets you: - Manage subscriptions programmatically - Pull analytics data - Create custom integrations - Automate workflows Enterprise clients get priority API support and higher rate limits.
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