Build better cancellation playbooks with Loop.

Loop’s cancellation flows drive two key outcomes - memorable cancellation experiences for subscribers and granular evidence of the ‘why’ for merchants

Reduce Cancellations
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1500+ Shopify Stores Run Successful Subscription Program on Loop

Even cancellations are an experience with Loop

Activate actions that stop cancellations

  • Offer last-ditch discounts right before they hit CANCEL 
  • Conditional actions that plug churn based on the reason. For instance, offer “Product X” as alternative if the selected reason is “did not like the quality”
How discount incentives work ➤

Build Typeform-like cancellation surveys

  • A survey builder that brings questions to life. Insert GIFs, videos and rich media that make cancellation surveys an experience. 
  • Comes with conditional logic capabilities (if ‘cancellation response’ is X, offer Y as a solution)
Fight subscription cancellations ➤

Get into the weeds of why subscribers are cancelling

  • Comprehensive dashboards around why subscribers are cancelling. 
  • Filter cancellation reports around multiple attributes - SKUs, month, geography et al.

Drive personalized reactivation campaigns 

  • 1-click export of subscribers tagged by cancellation reasons into Klaviyo and Attentive. 
  • Run contextual reactivation campaigns with all the usual personalisation parameters that matter. 
1500+ brands run profitable subscription program on Loop

Loop has not only helped us to seamlessly migrate from a subscription big player (worst experience ever) to their platform, they also spent hours and hours to support that migration and made sure everything went well without any issues at all.

Dr. Anna Cabeca
The Girlfriend Doctor®
Migrated: Jan 2022

We have been working with Leslie, Vivek and the rest of their team! These guys are awesome! They work fast, gives us a comprehensive list of actions to launch the subscriptions in the store seamlessly.

Frank Suárez
Natural Slim®
Migrated: Jan 2022

A great Shopify subscription app which is saving us thousands by migrating away from Recharge. They are also improving our customer experience and retention, and have been very hands-on in helping us.

Dr. Livingood
Founder, Dr. Livingood
Migrated: Jan 2022
Post-Migration Success Stories
Read storiesMigration Process
200+ migrated brands have already reduced cancellations by ~25%.
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Loop helps DTC brands to increase subscription revenue and reduce cancellations through our full-stack subscription management app.

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