In 95% of the migrations, it takes less than 2 weeks to fully set up Loop on your store and migrate all your subscriptions. If there are no complexities involved, then we can get you up and running in a week as well.
Yes! We can help you replicate a standard subscription widget design if you are on a paid plan. If you want any help with a custom subscription widget, we can put you in touch with our agency partners.
We follow a comprehensive installation checklist for perfect onboarding. Collaborator access allows us to ensure everything is set up correctly and also to jump in immediately if you face any issues.
No, the critical payment information is directly stored in Shopify. We only have access to information like Customer name, card brand, billing address info, last 4 card digits, expiry year and expiry month
No. If you already use native Shopify checkout to process your payments, then we don’t need to migrate your payment tokens- It’s already stored within Shopify.
Whenever a new subscription order is processed by Loop, Shopify charges the payment token associated with the subscription contract.
We can migrate from all payment gateways/provides given that they are supported by Shopify. Some of the popular ones are:
Shopify Payments, Stripe, Authorize.net, Apple Pay, Google Pay, PayPal Express.
In case your payment provider is not listed here, please feel free to get in touch and we can further evaluate if we can support them.
We can migrate from all the apps present on Shopify app store- Recharge payments, Skio, Stay AI (Retextion) & Ordergroove.
We can also migrate subscriptions from other CMS - Wordpress, WooCommerce, Drupal and Magento.
No. We provide a seamless white-glove migration process. Your customers won't know about it unless you decide to communicate with them or they experience an upgraded customer portal.
We can migrate subscriptions with all the relevant data points provided by your previous subscription platform, like order count, charge date, frequency and much more, except the previous order details of a specific subscription.
Yes. We can migrate all your subscriptions present in active, cancelled, paused or expired state. This is only possible if your current subscription platform provides us with this information.
We generate and share a detailed migration report containing a one-to-one mapping of all the migrated subscriptions. We also provide a significant time window for cross-checking the data if you wish to. That's why we have been able to do 200+ successful migrations to date.
Subscriptions scheduled to be charged on the migration day are prone to double billing. We let your previous platform charge those subscriptions and then migrate it with the next charge date in Loop. We also cancel all the subscriptions on your previous platform once you verify the successful migration.
New subscriptions start coming in Loop as soon as the Loop subscription widget is installed on your store. That's why we do it in Step 1 so that no new subscriptions are being created on your previous platform while we are migrating.
As soon as the app is installed and setup on the store. That's why we do it in Step 1 so that the new subscribers are present on Loop Subscriptions
Yes! Depending on your scale, we can connect you with similar DTC brands. Our customers vary in terms of size of subscriber base- From brands with subscriber base as small as 100 to stores with subscriber base as large as 100,000+.
Yes! We have migrated subscriptions from WooComerce, Magento, Wordpress and other CMS to Shopify
Whatever is comfortable for you as a brand- Email / Call / Slack.
For the best collaboration, we create a dedicated Slack channel with your team.
We have migrated more than 130K+ subscribers successfully in less than 2 weeks for DoctorLivingGood
There is just a simple thought process behind this decision: We are not only a subscriptions app. Consider us as your subscriptions growth consultant and partner. Compare Loop vs Recharge vs Bold