Manage Subscriptions Directly
Within Gorgias

All your subscription management tools in one place.
Faster resolutions, happier customers, and zero friction.
Already a Gorgias user? Add Loop
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Trusted by 130+ Shopify Brands

Stop Switching Tabs. Start Seeing The Impact.

80% Reduction in Support Workload
Your team saves hours every day handling routine subscription tickets.
Instant AI
Resolutions
AI automatically processes common requests like skips, cancels, and pauses.
All Tools in One Dashboard
Modify subscriptions, update payments, or place orders—all within Gorgias.
"The Loop x Gorgias integration, especially the AI part of it, has reduced our support workload by almost 80%. It's been a game-changer for our team."
Rob Carliner

Co-Founder

How Loop stands out

AI-Powered Resolution
One‐Click Control in Gorgias
Most Robust Subscription Integration
AI-Powered Resolution
Let AI handle routine tasks
Skip next shipment, pause, or cancel for single‐subscription users.
Smart hand off for complex cases
Multi‐subscription or special requests escalate to a human agent.
Automated notifications
Customers get instant confirmation emails, no extra work for your team.
One‐Click Control in Gorgias
All subscription actions at your fingertips
Pause, resume, cancel, or place orders in a single click.
Immediate customer updates
Send payment updates & portal links without leaving the ticket.
Seamless cancellation tracking
Tag and track reasons right in Gorgias for better churn insights.

Frequently Asked Questions

How do I enable subscription actions in Gorgias using Loop?
After installing and connecting Loop with Gorgias, simply enable subscription actions in your integration settings. If you’re already using Loop with Gorgias, note that we’ve upgraded to our latest API—just toggle on “subscription actions” to get started.
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Where to Learn More:
Loop Subscription Widget Inside Gorgias
What types of subscription requests can the AI Agent handle?
The AI Agent can instantly resolve common requests like:
Skip Next Shipment: Automatically processes and sends confirmation emails.
Cancel Subscriptions: Collects cancellation reasons and updates customers without manual intervention.
Pause & Resume: Seamlessly adjusts subscription status.
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Where to Learn More:
AI Agent Actions: Loop Subscriptions
What happens with more complex subscription scenarios?
If a customer has multiple subscriptions or a more complex request, the AI Agent will automatically hand off the conversation to a human agent. Your team can then handle these cases with Loop’s subscription tools directly inside Gorgias (or access the Loop admin portal in one click if further steps are needed).
Can I manage subscriptions manually within Gorgias?
Absolutely. When personal attention is needed—such as handling changes for multi‐subscription customers—your team can:
> Send customer portal login links
> Send payment update emails
> Manage and skip orders with a single click
> Pause, resume, or cancel subscriptions right from the Gorgias conversation
Where can I see a customer’s subscription details?
All relevant subscription data—status, history, next billing date, order details, and payment info—appears in your Gorgias ticket view. You don’t need to open a separate tab to find or update subscription information.
How does Loop compare to other subscription platforms?
Loop provides:
> Full subscription data directly in Gorgias
> Real‐time subscription modifications
> Customizable quick actions
> Automated status updates
> A historical subscription changes log
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These features are typically unavailable or less robust with other platforms, meaning more tab‐switching and manual work elsewhere.
What are the steps to get started?
1. Navigate to Loop’s integration page or the Gorgias App Store.
2. Connect your Gorgias account with Loop.
3. Enable subscription actions (including AI if you want automatic resolutions).
4. You’re all set—no more platform hopping for subscription tasks!
What if I already have the older version of Loop + Gorgias integration?
If you already use Loop with Gorgias, we’ve upgraded to our latest API. Simply enable subscription actions in your integration settings to use the newest features, including AI‐powered resolutions and advanced subscription management.

Ready to Streamline
Your Subscription Support?

Stop making your support team jump between platforms. Give them everything they need to handle subscription inquiries quickly and accurately—all inside Gorgias.
Already a Gorgias user? Add Loop
Install Loop from the Gorgias App
Store (or Loop’s Integration Page)
Connect your
Gorgias account.
Enable AI and
subscription actions. Done!
We can help you do this. Book a Consultation Call